SHIPPING & TRACKING
- Shipping Times: Season in a Trunk strives to provide our customers with immediate shipping, whenever possible. However, because items may be stored in our warehouse, shipped directly from the supplier, or even made-to-order, shipping times will vary. Orders for in-stock warehouse items are generally processed within 3-5 days, with the approximate delivery time being an additional 3-5 business days. Charge will appear as "Season in a Trunk" on statements. In order to better serve you, we have listed the approximate shipping date/length of time for each item on its product page, under “Additional Information.”
- Shipping Carriers: Season in a Trunk ships most orders via UPS Ground, however, our suppliers which ship to you directly may use other shipping methods. Detailed shipping information for every purchase through Season in a Trunk will be included in your shipment confirmation email.
- Tracking: Season in a Trunk provides updated shipping status, and/or tracking information on all purchases. You may check on the status of your shipment at any time by clicking on "My Account". Additionally, Season in a Trunk customers will receive an email notification, with tracking information, when the items from your order have shipped.
- Additional Charges: A separate handling fee may be assessed to items that require special attention, such as additional insurance, or which require oversize shipping. Any associated fees will be described in the “Additional Information” section of the product page, and they will also appear in your shopping cart when an item is added. “White Glove” handling fees are specified separately and are usually for large items, such as furniture. If a White Glove charge is added to an item, it will include delivery of the item into your room of choice, as well as removal of any packing material. (Note: White Glove service does NOT include assembly of the item.) The White Glove provider will contact the customer directly to schedule delivery.
RETURNS & DAMAGED ITEMS
- Return Authorization: Season in a Trunk Customer Service must approve all return requests. If you would like to process a return, please contact us through the Returns page. Once your request has been received and approved, we will provide a UPS mailing label for your use.
- Return Timeline: All eligible products must be returned to Season in a Trunk within 30 days of your receipt of delivery of the items. Any items received after the 30-day return period will not be processed and will be returned to sender. Season in a Trunk makes every attempt to process all returns within one (1) week of receipt.
- Returnable Items: Items that have been ordered in the last 30 days are eligible for return. Small-Medium items are free to return. Customer will have to pay for return shipping on Large or heavy items, such as furniture or firepits. If you have any questions please email us at firstname.lastname@example.org
- Specialty Items: We will provide special instructions for returns on furniture, over-sized items, and other products shipped via a delivery service. Please contact our Customer Care for details. All over-sized items such as: sectionals & sofas, chaises & daybeds, chairs, benches, hammocks,
- For ALL Returns: We regret that we are unable to process returns on items that are not in their original packaging. All items identified as either “Clearance”, " Sold As-Is", or "Final Sale" are not eligible for refunds, returns, or exchanges.
- Refunds/Credits: Season in a Trunk will process all refunds and/or credits to your account after the returned items have been inspected and successfully arrived at their return destination.
- Damaged Items: In the unlikely event that any items arrived damaged, please contact us within 48 hours of receiving the order. Please save all original packaging, and be prepared to submit photos to Season in a Trunk Customer Service of both the packaging and the damage to the items. For insurance purposes, we will be unable to process any claims for damaged items without photographs.
- Erroneous/Defective Items: If you have received an item in error, or if the item is defective in any way, please contact us within 15 days of receiving your order. We will replace the item as fast as possible, or accept item/items as a return.
- Customer Service: Should you have any questions concerning the eligibility of an item for return, or to check on the status of a return item you have submitted, please email us at email@example.com or call us at 530.809.1559.